Return & Exchanges

1. What is your return policy? We accept returns within 30 days of delivery for unused and unopened items. To initiate a return, contact us at support@ybys.store with your order number.

2. How do I exchange an item? To exchange an item, please return the original item in its unused condition and place a new order for the desired product.

3. What if my item arrives damaged or defective? If you receive a damaged or defective item, please email us at support@ybys.store with photos and your order details. We’ll resolve the issue as quickly as possible.

4. Do you cover return shipping costs? Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong product.